FAQs

1. Where Do You Ship?

We currently ship throughout the United States.

2. Is Shipping Free?

Yes! Beagenix offers free shipping on all orders throughout the United States.

3. What Currency Are Your Prices In?

All prices on our website are displayed in USD (US Dollars).

4. How Long Will My Order Take to Arrive?

Our estimated processing and delivery times are:

  • Processing Time: 1–2 business days
  • Delivery Time: 5–8 business days

Please note that weekends and public holidays are not included in these timeframes. Delivery times are estimates and may vary depending on your location and carrier.

5. How Can I Track My Order?

Once your order has shipped, we will send you a confirmation email containing your tracking number. You can use this number to monitor your shipment and check its delivery status.

6. Do You Accept Returns or Exchanges?

Yes! We accept eligible return requests within 14 days of delivery.

To qualify for a return, items must be:

  • Unused and unworn, where applicable.
  • In their original condition.
  • Returned with their original packaging, tags, and accessories.

We offer free returns on eligible items, so you won’t have to pay return shipping fees.

7. How Do I Start a Return?

To request a return, email our support team at support@beagenix.shop.

Please include your order number, name, and reason for the return. Our team will guide you through the next steps.

8. Are Sale Items Eligible for Refunds?

Sale items are not eligible for refunds under our standard return policy. Regular-priced items may qualify for a refund if they meet our return conditions.

This restriction does not affect any rights you may have under applicable consumer protection laws.

9. What Payment Methods Do You Accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

Available payment methods may vary depending on your device and checkout options.

10. Are My Payments Secure?

Yes! We use secure payment gateways to help protect your payment information during checkout. Your payment details are handled by the relevant payment providers, and Beagenix does not store your full credit card details on its own systems.

11. Can I Change My Shipping Address After Placing an Order?

If your order has not shipped, contact us within 24 hours of placing your order. We will do our best to update your shipping address.

Once an order has shipped, we cannot guarantee that the address can be changed.

12. What Should I Do If My Item Arrives Damaged?

We’re here to help! If your order arrives damaged, please:

  1. Take clear photos of the damaged item and its packaging.
  2. Email support@beagenix.shop as soon as possible.
  3. Include your order number and a brief description of the issue.

Our support team will review your request and help resolve the issue in accordance with our return policy, at no additional cost for eligible claims.

13. How Can I Contact Customer Support?

Our customer support team is happy to help with questions about products, orders, shipping, and returns.

We’re committed to providing a helpful and straightforward shopping experience with Beagenix.

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